Community Engagement Manager

BOLD OGILVY Αττική Πλήρης απασχόληση

Περιγραφή θέσης

Ogilvy Greece seeks to recruit a Community Engagement Manager (CEM) on behalf of one of its top clients. The CEM will be responsible of handling the brand’s fan communities across social.

The CΕΜ will be an integral part of the Digital Care & Media Teams and will be the voice of the brand to all communities. This role is responsible for handling any incoming comments or private messages in close alignment with the client’s Digital Care & MarComs Teams, constantly training agents, while also proactively engaging with consumers on social media channels, including Facebook, YouTube, Instagram, Twitter, LinkedIn, TikTok, and other similar touch points.

The candidate should possess a strong understanding of the latest updates for all things social and the ability to use social listening tools. They will work closely with both the agency and the client partners to execute an integrated social engagement strategy in order to drive brand love building and proactively protect the company’s portfolio.

Καθήκοντα

Handle community communications across multiple platforms, including but not limited to YouTube, Instagram, LinkedIn, Twitter, Facebook, TikTok, Google My Business, App stores reviews, etc.
Respond to comments and messages in a timely, witty, empathetic, professional, and authentic manner, with an understanding of the social culture.
Ensure 100% compliance with marketing regulations and proactively monitor brand mentions to mitigate the risks of potential crisis events.
Conduct workshops, training sessions, and provide toolkits, FAQs, and best practices to continuously educate Digital Care agents on both campaign and customer care issues.
Cultivate an authentic relationship with fans, industry professionals, and third-party social communities by actively listening to conversations, tracking hashtags/mentions, and initiating or participating in users’ discussions to enhance brand awareness and diminish negative sentiment while increasing positive sentiment.
Utilize social media listening tools (e.g., Sprinklr) with an automation mindset to enhance operational efficiency wherever possible.
Perform social media sentiment analysis by gathering and analyzing data and insights, delivering and presenting business reports (daily flag-ups, monthly, quarterly, annually, on campaign) based on KPIs such as Sentiment, Response Rate, Consumer Service Satisfaction, and NPS.
Stay up-to-date on pop culture and digital trends.

Benefits

A competitive package matching the candidate’s skills and experience
Private medical health insurance program
Gain access to the best local and global trainings
Privileged access to state-of-the-art AI tools (WPP Open)
Great work environment
Gym/workout membership

Ogilvy Greece is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

Απαιτούμενη Εμπειρεία:

3 years of relevant experience in social media community management across multiple platforms.
Copywriting skills with proven experience in responding to comments and messages alongside excellent written and oral proficiency in Greek and English.
Proficiency in conducting social media sentiment analysis with the ability to leverage listening tools for comprehensive insights.
Proficiency in facilitating effective knowledge transfer to individuals, ensuring a thorough grasp and implementation of social community management practices.
Strategic and creative thinking with a strong customer service orientation.
Effective problem-solving and attention to detail.
Proficiency in MS Office Suite.
Bachelor’s degree in Marketing/Advertising field is a plus.

Στείλτε βιογραφικό

Σχετικά με την εταιρεία

Επωνυμία: BOLD OGILVY
Address: ΗΜΑΘΙΑΣ ΙΣΟΓ 10Α 15344 - ΓΕΡΑΚΑΣ
Website: https://www.ogilvy.com/
email: [email protected]
Σύντομο προφίλ:
Ogilvy has created legendary marketing campaigns and cultural innovation since 1948, when David Ogilvy founded the agency. Ogilvy Greece is a group of 300 professionals, passionate about advertising, public relations, technology, and social platforms. The company has a history of 40 years and currently is the strongest and most awarded Agency in the country as well as the most awarded Greek agency abroad. Besides winning 1237 Ermis Awards and 51 Effie Awards in Greece, the Agency has won numerous international distinctions, including 7 Cannes Lions, 2 Clio Awards, 1 One Show Pencil, 4 London International Awards and 1 Webby Award. Our capabilities range from Brand Strategy to Advertising, Experience, Public Relations, Activation & Shopper Marketing, Social & Performance Marketing, Health and Branded Entertainment. "We inspire brands and people to impact the world”. That is our vision and the reason why brands have always trusted Ogilvy. By forging long lasting partnerships with its customers, Ogilvy bridges the gap between people’s expectations and the brand value created by the companies, leaving an impactful footprint on the planet, the society and the client business. Ogilvy exists “TO BE THE BEST CREATIVE PLATFORM AND PARTNER FOR GROWTH ON THE PLANET". This guiding principle is embodied in our mission and illustrates the company’s dedication to create great ideas that deliver substantial results to both clients and brands.