Business Analyst - Digital Banking

ALPHA BANK Αττική Πλήρης απασχόληση

Περιγραφή θέσης

The Business Analyst will be placed in the Digital Networks Division of Alpha Bank, which is responsible for the design, development, operation, promotion and support of the use of the Bank’s services which are available through its digital channels (i.e. Mobile Banking, Web Banking).


The jobholder will support the design, development and implementation of supreme mobile- and web-banking solutions that deliver value to individual and business Customers. Acting as a liaison among business, IT delivery teams and the Customers, the ideal candidate will aim to ensure the excellent execution of mobile/web projects, in alignment with the digital channels roadmap of Alpha Bank.


Success criteria include channel Net Promoter Score (NPS) and customer uptake of new service functionalities.


  • Work closely with business stakeholders and support function representatives to define and prioritize objectives, scope and requirements for delivering new or for improving the existing digital channel solutions of the Bank.
  • Identify and assess the legal, regulatory, operational risk and Data Protection requirements covering digital services, assess implications and seek respective solutions.
  • Work closely with User Experience/User Interface (UX/UI) Designers as well as with his/her team members, i.e. product owners, developers, testers and tech leads, to design customer journeys resulting in top digital experiences.
  • Ensure the support and the timely delivery of testing and software quality control.
  • Provide input to consumer research or usability tests to validate customer value as well as journey improvement opportunities.
  • Continuously monitor customer needs, market trends, competitor activity and regulatory changes to ensure that the digital offering remains at a leading position.
  • Monitor service adoption by the Customers and take proactive actions to maximize it, in line with the Bank’s strategy and targets.
  • Understand and assess the vendor solutions market; build and maintain trustful relationships with vendors, while participating in negotiations and contractual agreements.
  • Ensure the overall operational efficiency of assigned mobile digital solutions, identifying potential risks and coordinating their escalation, maintenance and troubleshooting.
  • Seek customer insights to improve their online experience.

Εμπειρία και Εκπαίδευση

  • A Bachelor’s degree in Engineering, Computer Science/Information Systems or Business; a Master’s degree (MSc) would be considered an asset.
  • Advanced knowledge of the MS Office suite; familiarity with the use of the MIRO/Mural collaboration tool will be considered a plus.


  • An opportunity to join the most robust financial institution in Greece and be part of the team destined to revamp digital banking in Greece, while being at the leading edge of innovation.
  • A friendly, modern, collaborative and award-winning working environment (Piraeus Port Plaza) that supports taking initiative and action.
  • A competitive salary and benefits as well as work-life balance.
  • An annual bonus scheme based on performance.
  • A buddy to provide support with onboarding.
  • Access to LinkedIn Learning and to continuous training.
  • An opportunity to meet and coach Greek startups (Alpha Bank FinQuest competition).
  • A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.

Απαιτούμενη Εμπειρεία:

  • A minimum of two (2) years of professional experience in a relevant position.
  • Experience with digital product development, especially in the design and implementation of web services or mobile applications, both in agile and waterfall ways of working. Agile Scrum experience will be considered an asset.
  • Experience in the financial services sector will be considered an asset; similarly, experience in digital payments or e-commerce will be considered a plus.
  • Understanding of the mobile (or, alternatively, web) technical ecosystem.
  • Understanding of business objectives and design principles, with the ability to work closely with UX teams, copywriters and infrastructure teams.
  • Customer orientation – ability to put yourself in the Customer’s shoes.
  • Organizational and pro-active skills, with attention to detail.
  • Strong time-management skills; ability to juggle multiple balls and to deliver under tight deadlines.
  • Influencing skills across stakeholders at different levels and functions.
  • Flexibility and adaptability, with a “can-do” approach.
  • Solid analytical and creative problem-solving skills.
  • Team player skills, willingness to work collaboratively across functions.
  • A results-oriented spirit and a “hands-on” mentality.
  • Excellent communication and presentation skills, oral and written, in Greek and in English with both technical and business audiences.

Συνοπτικές πληροφορίες

  • Δημοσίευση: 27-07-2022
  • Είδος θέσης: Πλήρης απασχόληση
  • Εμπειρία: 2 Χρόνια
  • Τοποθεσία: Αττική
  • Αμοιβή:
  • Deadline: 27-08-2022

Σχετικά με την εταιρεία

  • Επωνυμία: ALPHA BANK
  • Address: ΣΤΑΔΙΟΥ 40 10252 - ΑΘΗΝΑ
  • Website: https://www.alpha.gr/
  • email: [email protected]
  • Σύντομο προφίλ:
  • At Alpha Bank, we are shaping the future of banking in Greece. Through our large-scale transformation program, we are changing the way we operate, the way we think and the way we service our customers. Customers are our Reason. We innovate to meet their new challenging needs and provide them with the best possible solutions. We are fast and agile. We use advanced analytics to make decisions and drive automation through all Customer Journeys. We practice Excellence and this is what we are looking for in the people we partner with. If you are a change enthusiast who sets ambitious goals and works with a sense of purpose, we want to get to know you! Join our team and #be_part_of_tomorrow  #AlphaBank #TheAlphaBlueprint #Tomorrow The Alpha Bank Group is one of the leading Groups of the financial sector in Greece. The Group offers a wide range of high-quality financial products and services, including retail banking, SMEs and corporate banking, asset management and private banking, the distribution of insurance products, investment banking, brokerage and real estate management.