IT Service Delivery Associate (1st level support)

LAMDA DEVELOPMENT SA Αττική Πλήρης απασχόληση

Περιγραφή θέσης

Our new colleague in this position, will be responsible to provide optimum IT related customer service, specifically 1st level support, to the users of LAMDA Development.  He or she will be reporting to the Service Delivery Team Leader.



The position’s main duty is to offer assistance to users, in both hardware issues, such as desktop computers, printers, scanners or handheld devices as well as in software programs.


He/she shall also provide assistance, in person, for internal users, or remotely when assisting external users, by maintaining an effective communication throughout the lifecycle of each incident , offering realistic advice on each priority.




In detail, the IT Service Delivery Associate, will be responsible for the following tasks:


  • Provide direct 1st level support for the Company’s Information Technology assets, by resolving problems as a member of the IT Helpdesk for local and remote users. He or she shall work using established tools, processes & resources (product documentation, diagnostic tools, subject matter experts, service providers etc.) & structured reasoning to perform an appropriate level of analysis of diverse types of incidents/requests

  • Monitor basic central infrastructure of the corporate environment and cooperate with related internal or external subject matter experts to ensure service availability

  • Setup and prepare new IT equipment according to the IT policy and procedures and maintaining the assets inventory using appropriate asset management tools

  • Keep track of all IT related service desk tickets using established tools and elevating to 2nd level support when necessary

  • Keep track of IT Assets inventory in terms of software and hardware while producing regular reports to meet current and future business demands


Εμπειρία και Εκπαίδευση

Academic Qualifications:

  •  A Bachelor’s degree in Computer science or in a relevant area of study
  • Certifications on CompTIA A+ and MCSA Windows 10

  • Excellent command of the English language (Proficiency degree), as in this position you will be required to communicate with both technical and non-technical audiences!



  • A passionate working environment
  • A competitive compensation package according to professional experience, combined with additional benefits
  • An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!

Κίνητρα Επαναπατρισμού

Our vision is to bring to life the largest urban regeneration project in Europe. So, we need to attract the most talented people in our industry and offer all the necessary means and procedures to support them, not only to fill their job description but also to rise above and beyond expectations.

Απαιτούμενη Εμπειρεία:

  • 3-5 years of solid professional experience, in a similar role and proven experience in customer-centric service delivery roles

  • Basic Active Directory understanding and experience (user accounts creation and handling)

  • Have strong troubleshooting skills in Windows, iOS, MS Office, MS 365 technologies

  • Experienced in Service Ticketing systems (ie ME Service Desk etc )

Συνοπτικές πληροφορίες

  • Δημοσίευση: 02-08-2022
  • Είδος θέσης: Πλήρης απασχόληση
  • Εμπειρία: 3 Χρόνια
  • Τοποθεσία: Αττική
  • Αμοιβή:
  • Deadline: 20-09-2022

Σχετικά με την εταιρεία

  • Address: Λ ΚΗΦΙΣΙΑΣ 37Α 15123 - ΜΑΡΟΥΣΙ
  • Website: https://www.lamdadev.com
  • email: [email protected]
  • Σύντομο προφίλ:
  • We are LAMDA Development S.A., a holding Company, member of the Latsis Group, specializing in the Development, Investment and Management of Real Estate, listed on the main market of the Athens Stock Exchange. We are proud to be a leader in the Retail Real Estate sector in Greece, with successful projects in the office and residential sectors! Our portfolio includes The Mall Athens & Golden Hall in Athens, Mediterranean Cosmos in Thessaloniki, office buildings, innovative residential complexes and, the Flisvos Marina in Faliro. In 2014, LAMDA signed the contract with the Greek state for the acquisition of the shares of the “Hellinikon SA”. The project includes the land area of the old Athens airport along with the coastal front, totaling c.6.2 mil sq. m. and will be the largest urban regeneration development project in Greece and one of the largest in Europe. The Project will include a diverse range of use classes including residential, hotels, shopping centers, family entertainment venues, museums and cultural venues, health and wellness centers, significant space for sports and recreation, a modern business park with an educational and R&D hub as well as the total regeneration of the existing marina and the entire coastal front that, along with the park, will be major attraction poles for Athens. In Greece, we are currently a team of about 550 colleagues, located in Athens and Thessaloniki. We constantly try to create an environment that promotes employees’ professional growth, based on the principles of attracting, developing, and retaining human capital, offering equal opportunities to everyone.