Our new colleague in this position, will be responsible to provide optimum IT related customer service, specifically 1st level support, to the users of LAMDA Development. He or she will be reporting to the Service Delivery Team Leader.
The position’s main duty is to offer assistance to users, in both hardware issues, such as desktop computers, printers, scanners or handheld devices as well as in software programs.
He/she shall also provide assistance, in person, for internal users, or remotely when assisting external users, by maintaining an effective communication throughout the lifecycle of each incident , offering realistic advice on each priority.
In detail, the IT Service Delivery Associate, will be responsible for the following tasks:
Provide direct 1st level support for the Company’s Information Technology assets, by resolving problems as a member of the IT Helpdesk for local and remote users. He or she shall work using established tools, processes & resources (product documentation, diagnostic tools, subject matter experts, service providers etc.) & structured reasoning to perform an appropriate level of analysis of diverse types of incidents/requests
Monitor basic central infrastructure of the corporate environment and cooperate with related internal or external subject matter experts to ensure service availability
Setup and prepare new IT equipment according to the IT policy and procedures and maintaining the assets inventory using appropriate asset management tools
Keep track of all IT related service desk tickets using established tools and elevating to 2nd level support when necessary
Keep track of IT Assets inventory in terms of software and hardware while producing regular reports to meet current and future business demands
Academic Qualifications:
Certifications on CompTIA A+ and MCSA Windows 10
Excellent command of the English language (Proficiency degree), as in this position you will be required to communicate with both technical and non-technical audiences!
Our vision is to bring to life the largest urban regeneration project in Europe. So, we need to attract the most talented people in our industry and offer all the necessary means and procedures to support them, not only to fill their job description but also to rise above and beyond expectations.
3-5 years of solid professional experience, in a similar role and proven experience in customer-centric service delivery roles
Basic Active Directory understanding and experience (user accounts creation and handling)
Have strong troubleshooting skills in Windows, iOS, MS Office, MS 365 technologies
Experienced in Service Ticketing systems (ie ME Service Desk etc )
