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Senior Software Engineer (CRM Operation)

Vodafone Greece Αττική Πλήρης απασχόληση

Περιγραφή θέσης

The role is responsible for operating and supporting Siebel CRM, focusing on services availability and providing great customer experience to internal and external customers. 

Καθήκοντα

•    Operations and maintenance of Siebel CRM
•    Incident, problem management and analysis (Level 2)
•    Coordinate with remote teams and vendors for Incident/Problem resolution
•    Review deliverables from Vendors and IT Delivery Engineers
•    Execute deployments of projects or hotfixes in production
•    Monitor day to day activities and report performance KPIs to stakeholders
•    Participate in operations automation initiatives (CI/CD, DevOps, monitoring tools)
•    Fine-tuning of Siebel components to improve performance and stability
•    Lead the activities of a team of offshore support engineers
•    Being “on-call” is not necessary

Εμπειρία και Εκπαίδευση

•    Bachelor’s Degree in Computer Science or Engineering or previous demonstrated work experience.
•    5+ years application development or operations in a corporate environment using Oracle Siebel.
•    Good knowledge of Siebel Administration
•    Experience on using some of the below technologies:
o    Oracle PL/SQL
o    Web Services (SOAP/REST) and integration with middleware systems (Oracle OSM, Fusion Middleware)
o    Unix scripting
o    SPLUNK dashboards
•    Preferred experience on Telco industry

•    Demonstrate ability to:
o    Build a strong understanding of the business processes
o    Understand Problems and be able to identify the root cause and suggest optimal solutions
o    Collaborate with business and IT partners (on-shore and off-shore)
o    Collaborate with peers in conducting code reviews, peer consultations, and providing technical feedback within the team
•    Excellent analytical and troubleshooting skills.
•    Excellent written and oral communication in English.

Benefits

•   Competitive pay, bonus & remuneration package 
•   Private Health & Medical Insurance  
•   Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad 
•   Remote work equipment to help you create a comfortable, ergonomic workspace at home  
•   Unlimited access to learning resources and trainings 
•   Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service  
•   Spirit of Vodafone Day: one day each quarter dedicated to your personal development 
•   Extra days off: Vodafone Day, Family Day, Volunteering Day  
•   Needless to say, we cater for your communication wherever you are 
•   Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking 
•   Special employee offers and discounts 

Συνοπτικές πληροφορίες

  • Δημοσίευση: 25-04-2023
  • Είδος θέσης: Πλήρης απασχόληση
  • Εμπειρία: 3 Χρόνια
  • Τοποθεσία: Αττική
  • Αμοιβή:
  • Deadline: 31-05-2023

Σχετικά με την εταιρεία

  • Επωνυμία: Vodafone Greece
  • Address: ΤΖΑΒΕΛΛΑ 1-3 15231 - ΧΑΛΑΝΔΡΙ
  • Website: https://www.vodafone.com/
  • email: [email protected]
  • Σύντομο προφίλ:
  • Unique in its scale, as the largest pan-European and African technology communications company, Vodafone transforms the way we live and work through its innovation, technology, connectivity, platforms, products and services. Vodafone operates mobile and fixed networks in 21 countries, and partners with mobile networks in 47 more. 

    Our purpose is to ‘connect for a better future’ and our expertise and scale give us a unique opportunity to drive positive change for society. Our networks keep family, friends, businesses and governments connected and we play a vital role in keeping economies running and critical sectors functioning such as education and healthcare.  

    We support diversity and inclusion through our parental leave policy, empowering women through equal access to opportunities and the development of digital skills. We are respectful of all individuals and we are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. 

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    Unique in its scale, as the largest pan-European and African technology communications company, Vodafone transforms the way we live and work through its innovation, technology, connectivity, platforms, products and services. Vodafone operates mobile and fixed networks in 21 countries, and partners with mobile networks in 47 more. 

    Our purpose is to ‘connect for a better future’ and our expertise and scale give us a unique opportunity to drive positive change for society. Our networks keep family, friends, businesses and governments connected and we play a vital role in keeping economies running and critical sectors functioning such as education and healthcare.  

    We support diversity and inclusion through our parental leave policy, empowering women through equal access to opportunities and the development of digital skills. We are respectful of all individuals and we are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet.